Shipping & Delivery

×
Contact us

Our Service Team is being waiting for your requests. Please do not hesitate to contact us.

We will get back to you within 24 hours

Please fill the form below or send e-mail at sales@interior-market.com

× Get Clallback

Our Customer Service Team will get in touch with you within 24 hours.

Please leave your email, so we could use it, if indicated ph. number won't be online or etc.


Shipping Cost.

  1. European Union

    Shipping and Delivery to the European Union countries is mostly Free. Products prices are shown inclusive of shipping, insurance, handling fees and goods, Polish value-added tax 23%, but may exclusive of services tax (GST), custom duties and are listed as gross prices. You are always welcome to refer to our "Duties & Taxes" for more details. While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page or e-mail, or in the proforma-invoice.

    * Following Countries are members of the European Union: Austria, Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).

  2. USA

    Shipping and Delivery to the USA is mostly Free. We cover all costs shipping and the insurance of the goods. No additional duties are charged for items that are shipped to the USA. While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page or e-mail, or in the proforma-invoice

  3. Hawaii, Alaska & Puerto Rico

    Shipping and Delivery to Hawaii, Alaska & Puerto Rico. Interior-Market offers discounted UPS or FedEx standard shipping for customers in Hawaii, Alaska & Puerto Rico.
    Note that freight shipping is often required for heavy or oversized items, including large lighting fixtures and furniture. Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Alaska, Hawaii or Puerto Rico, then additional charges will apply. After you place your order we will send you a shipping quote via email within two business days. Once you have approved the quote, the freight item(s) on your order will be processed.
    Please contact Customer Service if you have any questions about these charges.

  4. Canada

    Shipping and Delivery to Canada. When shipping non-freight items to Canada, Interior-Market only uses Expedited and Express Saver which includes the brokerage fees in the shipping charge. This total does not include the Goods and Services Tax (GST) or customs duties which will be due upon receipt of delivery.
    Please keep in mind that freight shipping is often required for heavy or oversized items, including large lighting fixtures and furniture. Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Canada, then additional charges will apply. After you place your order we will send you a shipping quote via email within two business days. Once you have approved the quote, the freight item(s) on your order will be processed.
    You will receive an email with the adjusted estimated ship date within 2 business days of submitting your order.

  5. Great Britain

    1.3 Shipping and Delivery to Great Britain is mostly Free. Products prices are shown inclusive of shipping, insurance, handling fees and goods, Polish value-added tax 23%, but may exclusive services tax (GST), custom duties and are listed as gross prices. You are welcome to refer to our "Duties & Taxes" for more details. While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page or e-mail, or in the proforma-invoice.

  6. Australia

    Shipping and Delivery to Australia is mostly Free. Products prices are shown inclusive of shipping, insurance, handling fees and goods, exclusive of Polish value-added tax 23%, but may exclusive of services tax (GST), custom duties and are listed as gross prices. Please refer to our "Duties & Taxes" for more details. While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page or e-mail, or in the proforma-invoice.

  7. Switzerland

    Shipping and Delivery to Switzerland is mostly Free. Products prices are shown inclusive of shipping, insurance, handling fees and goods, exclusive of Polish value-added tax 23%, but may exclusive of services tax (GST), custom duties and are listed as gross prices (mostly included). While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page or e-mail, or in the proforma-invoice.

  8. Norway

    Shipping and Delivery to Norway is mostly Free. Products prices are shown inclusive of shipping, insurance, handling fees and goods, exclusive of Polish value-added tax 23%, but may exclusive of services tax (GST), custom duties and are listed as gross prices (mostly included). While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page or e-mail, or in the proforma-invoice

  9. Other Countries

    1.4 Shipping and Delivery to other Countries is mostly Free. Products prices are shown inclusive of shipping, insurance and goods, exclusive of Polish value-added tax 23%, and are listed as gross prices. Please note that DHL or Fedex or any other carrier service will charge all import sales taxes, customs duties and handling charges separately for your country. Please note that you will be responsible for any banking charges as may be incurred in foreign countries.

Shipping surcharges apply to some items.

  1. Some items require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is shown on the Order Cart page and will be added to your order at checkout.

Return.

  1. Please note in case of a return: Customs duties, import sales taxes and handling charges, will not be refunded. Shipping costs will not be refunded by Interior-Market in case of returns.

Insurance.

  1. All shipments that are sent by Interior-Market, are insured against theft and accidental damage. Upon receipt of shipment this insurance coverage ceases to exist.

Estimated Shipping Dates.

  1. You will always be able to review the delivery time during the checkout of your order. The delivery time for each product can be found on the respective product detail page or order cart page and will be added to your order at checkout. The e-mail with containing the order confirmation that is sent includes an approximate lead time for the order. If we’re unable to ship to your location, we’ll contact you by phone or e-mail to make the necessary adjustments to your order.

“In stock".

  1. “In stock": The item is in stock and ready for shipping within 24 hours. On the product detail page, you will find the number of days it will take for this item to be delivered to your home.

"Lead time".

  1. "Lead time in weeks": The item is not in stock and will be ordered from the manufacturer as soon as we receive your order. On the product detail page, you will find the number of weeks it will take for this item to be delivered to indicated shipping address. Please understand that delivery times are dependent on manufacturer production periods and therefore subject to change. If this happens, you will be notified via e-mail. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via the Contact Us link or a phone call. If the order is not cancelled, we will proceed with production of the order. As soon as an order leaves the warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. In this way, you will always know the exact location of your order at all times and have time to prepare for the arrival of your parcel. If several products with varying delivery times are ordered, they will be compiled into one delivery as long as the delivery time is acceptable. Otherwise, already available products will be sent in advance at our own expense.

Shipping Methods:

  1. Standard Shipping: For small parcel items, we ship through FedEx, UPS or DHL. Most items shipped through FedEx, UPS or DHL are shipped without a signature required (in the USA). Standard items delivered via air delivery. Standard items delivered via air services. Delivery by air takes approx. 1 week. Special conditions of delivery may apply for bulky goods (doors, windows, furniture, special orders lamps). Maximum pallet piece dimensions (L x W x H) cm/Inch: 120x120x160/47.2''x47.2''x63'' and not more 300 kg / 660 lbs for delivery by air. All goods that are bigger than indicated parameters delivered by the sea. Delivery by the sea, takes approx. 6-8 weeks. To request a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate for you.
    Freight Forwarding for large shipping, bulky goods, we use a freight carrier service. If no special agreement was made, the delivery will be a to door delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedite the claim process. If you fail to report damages, we won't be able to file a claim with the carrier, which means we can't accept responsibility for the damages. Please refer to our "Transport damages and complaints" for more details.

Transport damages and complaints.

  1. In single cases, damages may occur during transport. If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. What should you do if the damage is not discovered immediately at the time of the delivery? In this case, we ask you to send us digital photos of the damages via e-mail and document specific damages to the product, stating your invoice number. This way, we can file a proper damage report with our insurance company, so we kindly ask you for your cooperation. If you fail to send us digital photos of the damages via e-mail and document specific damages to the product, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages.  We ask that you report the receipt of a damaged product to our Customer Service within 48 hours of delivery and do not discard its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time. We’ll review the claim within 7-10 business days. If the claim is approved, we will arrange so you may quickly receive free replacement parts or a replacement for the damaged goods at no additional cost to you.

Interior-Market is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and has been inspected. Please contact our Customer Service if you have any questions.
To Top