Customer Service

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 Customer Service

Hello and welcome to the Customer Service information page! 

During this difficult time, the safety of our customers and our staff members worldwide is our highest priority. We are closely monitoring updates in order to act quickly and following advice from the World Health Organisation and local authorities. Please check our store locator for up to date opening times.

Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However due to the current restrictions, you may experience some delays in delivery and returns. You can find out more information for your country on our delivery information and returns & refunds pages.

Cost

Standard Shipping Cost - Free Shipping. We cover all costs incurred for shipping and the insurance of the goods.
The product prices as indicated are exclusive of value-added tax and customs duties in your country, and are also exclusive many countries value-added tax.

Free shipping

Free shipping is available on in-stock items. You can see in your bag if your item is in stock. Free two-day shipping is not available on customized, engraved products, and for certain order types, including orders paid for with financing or by bank transfer. To get free two-day shipping, you will need to place your order by 5pm, Monday to Friday. For instance, if you order your goods before 5:00 pm, Monday to Friday we will deliver them in two business days.

Fast passage

  • Contact Us

    Please, for full information, follow the link to the page Delivery Information

  • Delivery Information

    Please, for full information, follow the link to the page Delivery Information

  • Secure Payment

    PayPal

    PayPal is supported in the majority of our markets. We will take payment from your credit/debit card via your Paypal account. Payment will be taken as soon as your order has been shipped. For further information about Paypal or to create an account, please visit Paypal
    We kindly advise you to be mindful of your purchases.

    Security

    For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.
    Please, for full information, follow the link to the page Secure Payment

  • Returns & Refunds

    Please note in case of a return: Customs duties, import sales taxes and handling charges, will not be refunded. Shipping costs will not be refunded by Interior-Market in case of returns. Please, for full information, follow the link to the page Orders and Returns.

    To check the status of delivery or return of goods, follow the link and enter the necessary data. Press the CONTINUE button on the page.
  • COVID-19 FAQ

    During this difficult time, the safety of our customers and COS staff members worldwide is our highest priority. As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety.

    We are closely monitoring updates in order to act quickly, and we continue to follow advice from the World Health Organization as well as local authorities.

    We are closing our stores in affected areas until further notice. Pleasecheck the store locator to find the status of stores near you, and for up to date opening times.

    Please be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse. We hope the Interior Market provides you with a place of comfort, inspiration and style at this difficult time.

    We remain hopeful that the situation improves quickly and send our love to all those affected.

     

  • About US (Company Information)

    Please, for full information, follow the link to the page About Us

  • FAQ & Answers

    Please, for full information, follow the link to the page FAQ

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